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Telecom / ISP

Planned maintenance without NOC chaos

An ISP with an extensive line network – planned outages in spreadsheets, customers informed too late, NOC without a shared calendar.

Client
Client: telecommunications operator / ISP, Poland (anonymous)
NDA
Anonymous project (NDA)

Outage planning without network map and notifications

NOC and service teams planned line work in Excel – customers did not get early notice of planned outages.

No system linking planned outages to specific lines and affected addresses.

Customer notifications sent manually – often delayed or without full list of affected services.

NOC had no view of all planned work for upcoming days in one place.

  • Planning in spreadsheets
  • Manual customer notifications
  • No map of planned work

Planning system with network map

Line outage planning, automatic notifications, and NOC panel.

We built a maintenance planning system linked to a network line map. Planners select a segment, set a time window, and the system identifies affected customers.

The notification module sends email/SMS alerts in advance. The NOC panel shows a calendar of planned work with region and priority filters.

  • Outage planning on line map
  • Identification of affected customers
  • Automatic email/SMS notifications
  • NOC panel with work calendar

Predictable outages and fewer complaints

Customers know about planned work in advance, NOC has full visibility.

The service team plans work in the system instead of coordinating via email – fewer schedule conflicts on the same lines.

Customers receive notifications automatically – fewer “why is the internet down?” calls during planned windows.

  • Planning on network map
  • Automatic customer notifications
  • Shared calendar for NOC

Technologies used

ISP, Network planning, GIS, PostgreSQL

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