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Window joinery

One system from order to customer delivery

A window manufacturer with a growing B2B dealer network – scattered spreadsheets, no unified view of contracts and transport packages.

Client
Client: window joinery manufacturer, Poland (anonymous)
NDA
Anonymous project (NDA)

Orders, contracts, and logistics across many tools

Sales, production, and logistics used separate systems – end customers had no transparent status view.

No shared view of order, contract, and transport package for B2B customers.

Shipping claims required manually linking ERP data, emails, and carriers.

Hard to forecast lead times with a growing partner network and product variants.

  • Data scattered between ERP and email
  • No package tracking in the client portal
  • Manual handling of transport claims

ERP portal with logistics and forecasting module

Integrated platform for clients and internal teams with full order lifecycle.

We deployed a B2B portal with order, contract, transport package, and claims history modules. Clients see production, shipping, and delivery status near real time.

A forecasting layer supports scheduling based on production load and historical data. Carrier integrations enable automatic shipment tracking and delay alerts.

  • Order and contract module with approval workflow
  • Transport packages linked to orders
  • Shipping claims handling with full history
  • Shipment monitoring and B2B customer notifications

Transparency for clients and less operational overhead

One access point instead of calls and emails about order status.

The B2B network uses the portal instead of calling for status – internal teams handle fewer repetitive inquiries.

Shipping claims are logged in the system with full order and package context, shortening resolution time.

  • Consistent view from order to delivery
  • Automatic package status notifications
  • Better planning with forecasting module

Technologies used

ERP, B2B portal, PostgreSQL, Shipping integrations

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Przemysławfounder, runs the projects

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