[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"site:en":3,"case:en:isp-network-outage-planning":109,"seo:en:\u002Fen\u002Fcase-studies\u002Fisp-network-outage-planning":29},{"locale":4,"settings":5,"services":30,"hasBlog":38},"en",{"company":6,"contact":20,"social":24,"analytics":27,"seo":28},{"name":7,"legalName":7,"url":8,"nip":9,"krs":10,"address":11,"brand":16,"regon":17,"registryCourt":18,"shareCapital":19},"Softwaresystem sp. z o.o.","https:\u002F\u002Fsoftwaresystem.pl","7532454521","0000807293",{"street":12,"postalCode":13,"city":14,"country":15},"Obrońców Tobruku 5\u002F203A","48-300","Nysa","Polska","SoftwareSystem","","VIII Wydział Gospodarczy Krajowego Rejestru Sądowego w Opolu","5 000 zł (wniesiony w całości)",{"email":21,"phone":22,"meetingUrl":23,"hours":17},"kontakt@softwaresystem.pl","+48 726 456 455","https:\u002F\u002Fapp.simplymeet.me\u002Fsoftwaresystem",{"linkedin":25,"facebook":26,"github":17},"https:\u002F\u002Fpl.linkedin.com\u002Fcompany\u002Fsoftwaresystempl","https:\u002F\u002Fwww.facebook.com\u002Fsoftwaresystempl\u002F",{"gtmId":17},{"ogImage":29},null,[31,39,46,53,60,66,73,78,84,90,97,103],{"key":32,"slug":32,"slugs":33,"title":35,"excerpt":36,"icon":37,"featured":38},"web-apps",{"pl":34,"en":32},"aplikacje-webowe","Web apps","Internal panels, B2B portals and operational tools in the browser, built around your processes.","web",true,{"key":40,"slug":40,"slugs":41,"title":43,"excerpt":44,"icon":45,"featured":38},"custom-software",{"pl":42,"en":40},"dedykowane-oprogramowanie","Custom software","Software written for how your company works when ready-made tools fall short. You own the code.","code",{"key":47,"slug":47,"slugs":48,"title":50,"excerpt":51,"icon":52,"featured":38},"erp-crm-hrm",{"pl":49,"en":47},"systemy-erp-crm-hrm","ERP, CRM and HRM systems","Sales, stock, customers and HR in one system: a ready-made ERP (e.g. WAPRO) or custom modules.","systems",{"key":54,"slug":54,"slugs":55,"title":57,"excerpt":58,"icon":59,"featured":38},"websites",{"pl":56,"en":54},"strony-www","Company websites and web platforms","Fast company websites with a content panel, SEO and contact forms.","globe",{"key":61,"slug":61,"slugs":62,"title":64,"excerpt":65,"icon":61,"featured":38},"cloud",{"pl":63,"en":61},"chmura-i-infrastruktura","Cloud and infrastructure","Servers in the cloud or on premises, with backups, monitoring and predictable costs.",{"key":67,"slug":67,"slugs":68,"title":70,"excerpt":71,"icon":72,"featured":38},"server-admin",{"pl":69,"en":67},"administracja-serwerami","Server administration","Linux and Windows servers: updates, backups, monitoring, security and incident response.","server",{"key":74,"slug":74,"slugs":75,"title":76,"excerpt":77,"icon":74,"featured":38},"devops",{"pl":74,"en":74},"DevOps and CI\u002FCD","Automated builds, tests and deployments, with a quick rollback to the previous version.",{"key":79,"slug":79,"slugs":80,"title":82,"excerpt":83,"icon":79,"featured":38},"ai",{"pl":81,"en":79},"ai-dla-firm","AI for business","Language models for specific tasks: enquiries, documents, reports. With control over your data.",{"key":85,"slug":85,"slugs":86,"title":88,"excerpt":89,"icon":85,"featured":38},"automation",{"pl":87,"en":85},"automatyzacja-procesow","Process automation","Repetitive tasks turned into automatic workflows, usually in n8n.",{"key":91,"slug":91,"slugs":92,"title":94,"excerpt":95,"icon":96,"featured":38},"integrations",{"pl":93,"en":91},"integracje-api","API integrations","We connect ERP (e.g. WAPRO), KSeF, online shops, couriers, payments and CRM so data is not retyped.","api",{"key":98,"slug":98,"slugs":99,"title":101,"excerpt":102,"icon":98,"featured":38},"architecture",{"pl":100,"en":98},"architektura-oprogramowania","Software architecture","A plan for a system before coding, or a clean-up of one that grew without a plan.",{"key":104,"slug":104,"slugs":105,"title":107,"excerpt":108,"icon":104,"featured":38},"maintenance",{"pl":106,"en":104},"utrzymanie-systemow","Maintenance and development","Updates, backups, monitoring, fixes and new features after launch. We also take over other teams' systems.",{"item":110},{"key":111,"slug":112,"slugs":113,"title":115,"excerpt":116,"client":117,"industry":118,"year":29,"tags":119,"metrics":124,"cover":29,"visibility":134,"visibilityType":135,"featured":136,"problem":137,"result":138,"body":139,"seo":185,"related":186},"isp-outage-planning","isp-network-outage-planning",{"pl":114,"en":112},"planowanie-awarii-sieci","Network outage and maintenance planning","System for planning outages and maintenance on network lines with customer notifications and NOC team view.","Client: telecommunications operator \u002F ISP, Poland (anonymous)","Telecom \u002F ISP",[120,121,122,123],"ISP","Network planning","GIS","PostgreSQL",[125,128,131],{"label":126,"value":127},"Outage planning on network lines","Multi-line",{"label":129,"value":130},"Planning system for NOC","1",{"label":132,"value":133},"View of scheduled maintenance","24\u002F7","Anonymous","anonymous",false,"NOC and service teams planned line work in Excel – customers did not get early notice of planned outages.","Customers know about planned work in advance, NOC has full visibility.",{"title":140,"description":141,"ogTitle":142,"ogDescription":143,"industry":118,"heroTitle":144,"heroLead":145,"clientLabel":117,"visibilityLabel":146,"challenge":147,"solution":158,"results":170,"visibilityType":135,"technologies":184},"ISP network outage planning – case study","Platform for planning maintenance and outages on network lines for a telecommunications operator.","ISP outage planning – SoftwareSystem","Case study: planning outages on network lines, customer notifications, and NOC view.","Planned maintenance without NOC chaos","An ISP with an extensive line network – planned outages in spreadsheets, customers informed too late, NOC without a shared calendar.","Anonymous project (NDA)",{"badge":148,"title":149,"lead":137,"paragraphs":150,"bullets":154},"Challenge","Outage planning without network map and notifications",[151,152,153],"No system linking planned outages to specific lines and affected addresses.","Customer notifications sent manually – often delayed or without full list of affected services.","NOC had no view of all planned work for upcoming days in one place.",[155,156,157],"Planning in spreadsheets","Manual customer notifications","No map of planned work",{"badge":159,"title":160,"lead":161,"paragraphs":162,"bullets":165},"Solution","Planning system with network map","Line outage planning, automatic notifications, and NOC panel.",[163,164],"We built a maintenance planning system linked to a network line map. Planners select a segment, set a time window, and the system identifies affected customers.","The notification module sends email\u002FSMS alerts in advance. The NOC panel shows a calendar of planned work with region and priority filters.",[166,167,168,169],"Outage planning on line map","Identification of affected customers","Automatic email\u002FSMS notifications","NOC panel with work calendar",{"badge":171,"title":172,"lead":138,"paragraphs":173,"bullets":176,"metrics":180},"Outcome","Predictable outages and fewer complaints",[174,175],"The service team plans work in the system instead of coordinating via email – fewer schedule conflicts on the same lines.","Customers receive notifications automatically – fewer “why is the internet down?” calls during planned windows.",[177,178,179],"Planning on network map","Automatic customer notifications","Shared calendar for NOC",[181,182,183],{"label":126,"value":127},{"label":129,"value":130},{"label":132,"value":133},[120,121,122,123],{"title":140,"description":141,"ogTitle":142,"ogDescription":143,"ogImage":29,"noindex":136},[187,210,233],{"key":188,"slug":188,"slugs":189,"title":191,"excerpt":192,"client":193,"industry":194,"year":29,"tags":195,"metrics":199,"cover":29,"visibility":134,"visibilityType":135,"featured":38,"problem":208,"result":209},"erp-window-joinery",{"pl":190,"en":188},"erp-stolarka-okienna","ERP system for a window manufacturer","B2B portal: orders, contract preview, transport packages, lead-time forecasts, shipping claims, and shipment tracking.","Client: window joinery manufacturer, Poland (anonymous)","Window joinery",[196,197,123,198],"ERP","B2B portal","Shipping integrations",[200,203,206],{"label":201,"value":202},"Order, contract, and package view","360°",{"label":204,"value":205},"Shipment status monitoring","Live",{"label":207,"value":130},"Portal for the B2B partner network","Sales, production, and logistics used separate systems – end customers had no transparent status view.","One access point instead of calls and emails about order status.",{"key":211,"slug":212,"slugs":213,"title":215,"excerpt":216,"client":217,"industry":218,"year":29,"tags":219,"metrics":223,"cover":29,"visibility":134,"visibilityType":135,"featured":38,"problem":231,"result":232},"transport-routes-docs","transport-routes-shipping-docs",{"pl":214,"en":212},"analiza-tras-dokumenty-spedycyjne","Route analysis and international shipping docs","Route optimization, international shipping document generation, and fleet fuel consumption monitoring.","Client: transport company, Central Europe (anonymous)","Transport and freight",[220,221,123,222],"Route analysis","Shipping documents","Maps",[224,227,229],{"label":225,"value":226},"International shipment handling","Multi-country",{"label":228,"value":130},"Unified shipping document system",{"label":230,"value":133},"Route and fuel analysis access","Dispatchers and drivers worked on spreadsheets and Word templates – every international shipment was a separate process.","Dispatchers plan routes in the system, documents are generated automatically.",{"key":234,"slug":235,"slugs":236,"title":238,"excerpt":239,"client":240,"industry":241,"year":29,"tags":242,"metrics":246,"cover":29,"visibility":134,"visibilityType":135,"featured":136,"problem":254,"result":255},"energy-crm","energy-sector-crm",{"pl":237,"en":235},"crm-branza-energetyczna","CRM for the energy industry","CRM tailored to energy sales cycles: leads, quotes, contracts, after-sales support, and management reports.","Client: energy sector company, Poland (anonymous)","Energy sector",[243,244,123,245],"CRM","B2B sales","Automation",[247,249,251],{"label":248,"value":130},"CRM for the entire sales organization",{"label":250,"value":202},"Customer and contract view",{"label":252,"value":253},"Sales, back-office, service","Multi-team","Sales, back-office, and service used different tools – hard to track quote and contract status.","Sales reps work in one CRM instead of connecting emails and spreadsheets."]